FAQs
Can I return/exchange my order?
Because we are such a small business, we unfortunately do not accept returns. We have very specific sizing charts included on every listing and we highly recommend measuring your dog's neck before placing an order.
However, if an issue has occurred with your order, please reach out to us through our email, hello@shopcaliforniapup.com . We will do everything we can to correct the problem!
What is your processing time?
Some of our bandanas are made-to-order and pre-made so our current processing time is 2-4 business days to get order ready. After that, it might take about 3-5 days to ship to your place!
Because our products are handmade, we recommend hand washing your bandana in cold water and leaving it out to air dry. If you choose to use a washing machine, it is at your own risk.
For our special material such as metallic, vinyl, etc. we do recommend to use a soft pillow case put over the bandana then iron on gentle setting. Please do not iron directly on it.
You can within 24hrs! After that we are unable to cancel your order
What is your shipping policy?
United States:
Shipping within the U.S is FREE for order $50 or over! This free shipping will have a tracking number for you
International:
For international orders we will ship using your local shipping provider based off the option you choose at checkout!
*Please note: California Pup is not responsible for replacing or refunding lost, stolen, or missing packages if Route Insurance was not purchased at checkout.
How do I become your brand ambassador/model?
You can sign up by filling out this form here
Have more questions? Send us an email at hello@shopcaliforniapup.com or a DM on Instagram @californiapup_